HubSpot Ideas

jmangiameli

Manage voicemails in HubSpot

Hello HubSpot community!
We're excited to offer phone numbers and inbound calling and we know handling voicemails is a big part of inbound calling. 

Please use this post to let us know how important voicemails are to you and we'll keep you updated on our progress.

 

HubSpot Updates
Delivered
September 21, 2023 04:20 PM

Hi HubSpot Community! 

 

Custom Voicemail is back...with more personalization!

 

Now, you can upload a personalized audio file to your voicemail greetings, or select various langauges and tones to personalize your voicemail message.

To get started customizing your voicemail for your HubSpot phone numbers, click here to learn more!

Delivered
July 13, 2023 03:36 PM

Hi HubSpot Community! 

 

Custom Voicemail is now LIVE in HubSpot!

 

Your teams can now add a personalized touch to voicemail messages so your customers and prospects can connect directly with your brand.

To get started customizing your voicemail for your HubSpot phone numbers, click here to learn more!

 

 

*This first version includes the ability to type in custom text, and HubSpot will generate the audio. We will release a version to upload your own custom audio file for your voicemail greeting later this year. 

June 17, 2023 07:32 AM

Hi HubSpot Community! 

 

We are currently working on the ability to customize voicemails. We hope to have some exciting voicemail customization options in platform soon!

 

Our Product team will update this page as soon as the custom voicemail functionality is available. Thanks for your continued feedback. 

Delivered
March 09, 2023 11:00 AM

Hi HubSpot Community! 
 
Inbound Browser Calling is Live! With this new calling functionality, your callers can now leave a Voicemail for your reps in HubSpot. 
Receiving calls in the HubSpot Browser allows users to:
  • Answer an inbound call in HubSpot
  • View the matching caller ID of the inbound caller
  • Choose user ring preferences in your HubSpot account to “ring in browser” or “forward to phone number”
  • Callers can leave a voicemail for HubSpot users, and users can access and listen to the voicemail in HubSpot
 
This feature is live in all portals. Resources for more details:

 

 

 

 

*This does not include voicemail drops or personalized voicemail messages at this time. We are making progress with research build options for more customized voicemail features, and will keep the community updated as soon as available."

In Beta
December 14, 2022 09:40 AM

Hi HubSpot Community!

 

We are very excited to announce that the ability to Receive Calls in HubSpot is currently in Beta for Sales and Service customers. With this new calling functionality, your callers can now leave a Voicemail for your reps in HubSpot. 

 

Learn more about how the feature works or opt in to the Public Beta in your portal under Product Updates. Thanks for helping us build better!

 

 

 

* This does not include voicemail drops or personalized voicemail messages at this time. We are continuing to research build options for more customized voicemail features, and will keep the community updated.*

In Planning
July 15, 2022 06:56 AM

Hi HubSpot Community!

 

We are currently exploring this idea to add a voicemail feature. Please continue to add feedback in the meantime.

 

 

Thank you!

34 Replies
jacob-downey
Member

Voicemails are def crucial, especially in large campaigns, where it is hard to keep track of activities, just like we want to track replies to emails, we also want to track replies to phone calls!

gspan
Member

Inbound calling on both desktop and mobile would be amazing. Even though Hubspot seems more user friendly, we are looking to go for a solution with Microsoft Dynamics and Teams calling as there doesnt seem to be any other suitable option on the maket right now.

MMcv
Participant

Would also really benefit from voicemails. My non-profit is solely focused on receiving form submissions or inbound calls from community members who have a direct need, questions, or support request. Thus, voicemails are crucial! We'd love to swtich from th third party platform of RingCentral to HubSpot's calling feature, but we need a voicemail capability. 

MThorup
Member

This is great, we need to be able to customize the voice mails. I have no interest in receiving live calls but it would be amazing if they could leave a customized voice mail and my staff could get back to them at the right time.

SHall
HubSpot Product Team

Hi HubSpot Community!

 

We are currently exploring this idea to add a voicemail feature. Please continue to add feedback in the meantime.

 

 

Thank you!

APradhan4
Member

Good idea!

MCoogan
Member

Whats the status on the voicemail release? Any ETA? Is there a 3rd party app we can use in the interim?  Just need calls to goto a voicemail box that the team can then respond to. Don't need it ringing anyones phone. Just goto a voicemail box we can then access and process.

EthanR
Participant

Again we need this. 

MCoogan
Member

Anyone have a workaround in the interim?? Please suggest a solution that currently works. Zoom mailbox?

GRubioMaldona
Member

Agree with everyone on this. Any idea on when this will be rolled out. Had we known this was the case we wouldn't have bought hubspot phone numbers and moved over. We are now looking at moving back to our past solution. 

MCoogan
Member
What was your past solution?
GRubioMaldona
Member
Openphone

MCoogan
Member
Thank you! Much appreciated.
BMiller21
Member

Would love to have a voicemail option. We deal with customers from all over the world, so having voicemail as an option means we know they can still connect with us.

Skirk1
Member

It would be ideal when using the Hubspot Calling feature that you could drop a pre-recorded voicemail instead of having to leave a live message each time.

jeremypatay
Contributor

that's a good idea @Skirk1 

SeanB_407
Contributor

@KaylaGarza this! 👆

Skirk1
Member

Thank you @jeremypatay & @SeanB_407!  Now how do we get this to be voted on by the community?

jeremypatay
Contributor

@Skirk1 

it's upvoted 27 times so far and Hubspot says they're looking at this feature.

Could be soon... or not

SHall
HubSpot Product Team

Hi HubSpot Community!

 

We are very excited to announce that the ability to Receive Calls in HubSpot is currently in Beta for Sales and Service customers. With this new calling functionality, your callers can now leave a Voicemail for your reps in HubSpot. 

 

Learn more about how the feature works or opt in to the Public Beta in your portal under Product Updates. Thanks for helping us build better!

 

 

 

* This does not include voicemail drops or personalized voicemail messages at this time. We are continuing to research build options for more customized voicemail features, and will keep the community updated.*