HubSpot Ideas

jmangiameli

Manage voicemails in HubSpot

Hello HubSpot community!
We're excited to offer phone numbers and inbound calling and we know handling voicemails is a big part of inbound calling. 

Please use this post to let us know how important voicemails are to you and we'll keep you updated on our progress.

 

34 Comentarios
jacob-downey
Miembro

Voicemails are def crucial, especially in large campaigns, where it is hard to keep track of activities, just like we want to track replies to emails, we also want to track replies to phone calls!

gspan
Miembro

Inbound calling on both desktop and mobile would be amazing. Even though Hubspot seems more user friendly, we are looking to go for a solution with Microsoft Dynamics and Teams calling as there doesnt seem to be any other suitable option on the maket right now.

MMcv
Participante

Would also really benefit from voicemails. My non-profit is solely focused on receiving form submissions or inbound calls from community members who have a direct need, questions, or support request. Thus, voicemails are crucial! We'd love to swtich from th third party platform of RingCentral to HubSpot's calling feature, but we need a voicemail capability. 

MThorup
Miembro

This is great, we need to be able to customize the voice mails. I have no interest in receiving live calls but it would be amazing if they could leave a customized voice mail and my staff could get back to them at the right time.

Estado actualizado a: In Planning
SHall
Equipo de producto de HubSpot

Hi HubSpot Community!

 

We are currently exploring this idea to add a voicemail feature. Please continue to add feedback in the meantime.

 

 

Thank you!

APradhan4
Miembro

Good idea!

MCoogan
Miembro

Whats the status on the voicemail release? Any ETA? Is there a 3rd party app we can use in the interim?  Just need calls to goto a voicemail box that the team can then respond to. Don't need it ringing anyones phone. Just goto a voicemail box we can then access and process.

EthanR
Participante

Again we need this. 

MCoogan
Miembro

Anyone have a workaround in the interim?? Please suggest a solution that currently works. Zoom mailbox?

GRubioMaldona
Miembro

Agree with everyone on this. Any idea on when this will be rolled out. Had we known this was the case we wouldn't have bought hubspot phone numbers and moved over. We are now looking at moving back to our past solution. 

MCoogan
Miembro
What was your past solution?
GRubioMaldona
Miembro
Openphone

MCoogan
Miembro
Thank you! Much appreciated.
BMiller21
Miembro

Would love to have a voicemail option. We deal with customers from all over the world, so having voicemail as an option means we know they can still connect with us.

Skirk1
Miembro

It would be ideal when using the Hubspot Calling feature that you could drop a pre-recorded voicemail instead of having to leave a live message each time.

jeremypatay
Colaborador

that's a good idea @Skirk1 

Sdiddy407
Colaborador

@KaylaGarza this! 👆

Skirk1
Miembro

Thank you @jeremypatay & @Sdiddy407!  Now how do we get this to be voted on by the community?

jeremypatay
Colaborador

@Skirk1 

it's upvoted 27 times so far and Hubspot says they're looking at this feature.

Could be soon... or not

Estado actualizado a: In Beta
SHall
Equipo de producto de HubSpot

Hi HubSpot Community!

 

We are very excited to announce that the ability to Receive Calls in HubSpot is currently in Beta for Sales and Service customers. With this new calling functionality, your callers can now leave a Voicemail for your reps in HubSpot. 

 

Learn more about how the feature works or opt in to the Public Beta in your portal under Product Updates. Thanks for helping us build better!

 

 

 

* This does not include voicemail drops or personalized voicemail messages at this time. We are continuing to research build options for more customized voicemail features, and will keep the community updated.*