Manage Workflows Timezone

ticketprinting

We would love to have the ability to select the timezone for the workflow when setting it.

Some context here: we send email campaigns out targetting customers from different countries.

We send those emails around 9:00AM. HubSpot assumes that the timezone is the Portal timezone. But 9:00AM Central Time is not the same time in Australia Time.

Then, as a workaround we have to do some math in order to get the emails to go out at the correct time depending on the country.

That should be something we can select and HubSpot must calculate automatically for us... Super simple solution we have already seen (and used) in other providers.

 

Thanks in advance!

Mauricio 

HubSpot updates
Status updated to: Delivered
Aug 19, 2020

Hello,

 

The new funtionality is now live to all customers. In order to time workflow actions respective to contact timezones, use the new Delay until a day or time delay, select a time, and enable the contact timezone option. While the Delay until a day or time delay is available in all workflows, the timezone option is specific to contact workflows.

 

Screen Shot 2020-08-19 at 10.45.31 AM.png

 

Thanks!

Megan

May 27, 2020

All set @Jonnydk !


@IsabellaV as outlined above, we have a feature in beta for this request. If you'd like access for your portal please submit your Hub ID via this form. Thank you!

Status updated to: In Beta
May 20, 2020

Hi everyone,

 

We've just kicked off a beta for a new feature called a Delay until a day or time delay, and we'd love to get it in your hands and get your feedback Smiley Happy

 

You can use the Delay until a day or time delay to pause your workflow until a certain day(s) of the week and/or time of day. For example, if you're using a workflow to send a series of promotional emails, you might want certain emails to only go out on Tuesday mornings. You can use a Delay until a day or time action to delay contacts until Tuesday at 11:00 AM. Any contacts that enter the delay will then wait until the next Tuesday at 11:00 AM before exiting the delay.

 

There's also an option to use your account timezone, or the enrolled contact's timezone for the specified time, in contact workflows. This way, the following email can go out on Tuesday at 11:00 AM in your recipient's timezone.

 

Please submit your email address and Hub ID via this form to request access, and please feel free to send me a direct message with any follow-up feedback about the new delay!

 

Best,

Megan

Status updated to: In Planning
May 13, 2020

Status updated to: Being Reviewed
Mar 26, 2020

Thanks everyone for the comments, upvotes, and feedback! We're currently working on adding more options to time delays, for more precise control. As part of that work, we're exploring the possibility of adding a contact timezone option. For example, being able to configure a delay to end specifically at 8:00 am in the contact's timezone, so that the following action happens at that time (which could be an email send). I'll update again when we have more information Smiley Happy

44 Replies
finn
Top Contributor

+1

 

Submitted the form.

adodge
HubSpot Employee

This is important for users that create contacts via API. If the IP timezone cannot be edited and used then it makes for a very tedious workflow. 

Status updated to: Delivered
MeganLegge
HubSpot Product Team

Hello,

 

The new funtionality is now live to all customers. In order to time workflow actions respective to contact timezones, use the new Delay until a day or time delay, select a time, and enable the contact timezone option. While the Delay until a day or time delay is available in all workflows, the timezone option is specific to contact workflows.

 

Screen Shot 2020-08-19 at 10.45.31 AM.png

 

Thanks!

Megan

SkylerSchmanski
Contributor

HubSpot delivers again! Thank you to @MeganLegge, the product team, and all the users who pushed for this feature.