HubSpot Ideas

ticketprinting

Manage Workflows Timezone

We would love to have the ability to select the timezone for the workflow when setting it.

Some context here: we send email campaigns out targetting customers from different countries.

We send those emails around 9:00AM. HubSpot assumes that the timezone is the Portal timezone. But 9:00AM Central Time is not the same time in Australia Time.

Then, as a workaround we have to do some math in order to get the emails to go out at the correct time depending on the country.

That should be something we can select and HubSpot must calculate automatically for us... Super simple solution we have already seen (and used) in other providers.

 

Thanks in advance!

Mauricio 

45件のコメント
finn
トップ投稿者

+1

 

Submitted the form.

adodge
HubSpot Employee

This is important for users that create contacts via API. If the IP timezone cannot be edited and used then it makes for a very tedious workflow. 

ステータスに更新: Delivered
MeganLegge
HubSpot製品開発チーム

Hello,

 

The new funtionality is now live to all customers. In order to time workflow actions respective to contact timezones, use the new Delay until a day or time delay, select a time, and enable the contact timezone option. While the Delay until a day or time delay is available in all workflows, the timezone option is specific to contact workflows.

 

Screen Shot 2020-08-19 at 10.45.31 AM.png

 

Thanks!

Megan

SkylerSchmanski
投稿者

HubSpot delivers again! Thank you to @MeganLegge, the product team, and all the users who pushed for this feature.

SLongley3
投稿者

Is the 'contact time zone' the only solution to this? 

I Have this exact request and the solution marked as delivered doesn't act as the solution for me.

 

Our contact time zone field isn't populated for everyone, plus it's not accurate as it's based on IP address (AFAIK).

 

Having the option to select the timezone for the whole workflow would solve this issue completely.

 

Currently, our system time is ET and if I want to schedule send days and hours in the settings for Japan, I can't do this due to bridging days and timezones.