Manage Workflows Timezone

We would love to have the ability to select the timezone for the workflow when setting it.

Some context here: we send email campaigns out targetting customers from different countries.

We send those emails around 9:00AM. HubSpot assumes that the timezone is the Portal timezone. But 9:00AM Central Time is not the same time in Australia Time.

Then, as a workaround we have to do some math in order to get the emails to go out at the correct time depending on the country.

That should be something we can select and HubSpot must calculate automatically for us... Super simple solution we have already seen (and used) in other providers.

 

Thanks in advance!

Mauricio 

41 Replies
Occasional Contributor

This would be a key feature for global companies who execute in multiple regions.

 

Currently, I am unable to send emails on the Mon-Fri setting of a workflow to Asia because our account is set to EST time. 

Regular Contributor

Completely agree with @PaulStaite -- we have a global team on one account. Our account timezone is US Pacific Time -- but teams operating in Europe and Asia need workflow email functionality as well; instead of having one global workflow that can send emails based on local timezone (like the email editor can), we have to use regional workflows each set at a different time. This duplication costs time and resources to maintain.

Occasional Contributor

Totally agree. We can send mass emails by time zone--we need this in workflows. When you have national and international contacts, you are throwing away/corrupting excellent analytics data this way.

Top Contributor

Yes, this would be a very valuable feature to have for automated emails. With a global user base it's absolutely necessary to be able to send automated emails at every individual's ideal time, rather than e.g. 8am Eastern Standard Time.

Regular Contributor

Beyond needed! Please consider, HubSpot.

New Contributor

Also needed from my end! 

Occasional Contributor

This would be amazing. 100% agree that this change needs to be made. We accomodate contacts world-wide! Thanks!

Regular Contributor

Extremely important to us since we are a global company... 

HubSpot Product Team
HubSpot Product Team
updated to: Being Reviewed

Thanks everyone for the comments, upvotes, and feedback! We're currently working on adding more options to time delays, for more precise control. As part of that work, we're exploring the possibility of adding a contact timezone option. For example, being able to configure a delay to end specifically at 8:00 am in the contact's timezone, so that the following action happens at that time (which could be an email send). I'll update again when we have more information Smiley Happy

Regular Contributor

That would be brilliant @MeganLegge! Thank you for the update. We'll be on the lookout.

Occasional Contributor

+1

New Contributor

Looking forward to this.

Regular Contributor

Very much need this with a recent acquisition we made of a company in Australia.

HubSpot Product Team
HubSpot Product Team
updated to: In Planning
 
Regular Contributor

@MeganLegge  Saw this was updated to 'in planning'. Awesome. I know it's still several months off but when you're ready for beta testers, sign us up.

HubSpot Product Team
HubSpot Product Team
updated to: In Beta

Hi everyone,

 

We've just kicked off a beta for a new feature called a Delay until a day or time delay, and we'd love to get it in your hands and get your feedback Smiley Happy

 

You can use the Delay until a day or time delay to pause your workflow until a certain day(s) of the week and/or time of day. For example, if you're using a workflow to send a series of promotional emails, you might want certain emails to only go out on Tuesday mornings. You can use a Delay until a day or time action to delay contacts until Tuesday at 11:00 AM. Any contacts that enter the delay will then wait until the next Tuesday at 11:00 AM before exiting the delay.

 

There's also an option to use your account timezone, or the enrolled contact's timezone for the specified time, in contact workflows. This way, the following email can go out on Tuesday at 11:00 AM in your recipient's timezone.

 

Please submit your email address and Hub ID via this form to request access, and please feel free to send me a direct message with any follow-up feedback about the new delay!

 

Best,

Megan

Regular Contributor

@MeganLegge can you add our portal to Beta? 464503.

Occasional Contributor

Yes, I agree completely! We need this ability without work-arounds too. 

HubSpot Product Team
HubSpot Product Team

All set @Jonnydk !


@IsabellaV as outlined above, we have a feature in beta for this request. If you'd like access for your portal please submit your Hub ID via this form. Thank you!

New Contributor

It would be great to be able to send emails depending on timezones as we target companies all over the globe.