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Manage Workflows Timezone

We would love to have the ability to select the timezone for the workflow when setting it.

Some context here: we send email campaigns out targetting customers from different countries.

We send those emails around 9:00AM. HubSpot assumes that the timezone is the Portal timezone. But 9:00AM Central Time is not the same time in Australia Time.

Then, as a workaround we have to do some math in order to get the emails to go out at the correct time depending on the country.

That should be something we can select and HubSpot must calculate automatically for us... Super simple solution we have already seen (and used) in other providers.

 

Thanks in advance!

Mauricio 

HubSpot updates
22 Kommentare
FleurPrins
Berater

This is a great idea! We struggle with the different time zones. Not only with workflows, but also e-mails. 

GrahamMartin
Neues Mitglied

 Great submission Mauricio,

 

Having used a number of different platforms, there is an easier solution to simply setting an entire workflow timezone - instead, you set when an email should trigger, eg 7pm, but it sends depending on contact timezone. Not HubSpot or workflow timezone. 

eyalkatz100
Berater

Just opened a ticket upon this exact thing

Borisov91
Mitwirkender

We have the same problem.

 

For now, we use the workaround that we have a property if the contact is in US or EU. Then we have two workflows, one triggered in a time zone that makes sense for EU, the other for the US.

 

But if this gets fixed, it would be great!

JSG3
Berater

Similar to what is available as a one-off email send by contact time zone, would be great to have this capability expand into WFs for those of us sending globally.

TashaDalBianco Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

OMG YAS! I also opened a ticket on this, then found this. We're base in AUS but have clients globally and we use Inbound Adons to send SMS to contacts, BUT we want to send them an SMS a few hours before a specifi date property, but the workflow will do it based on the time here in AUS not where the contact is! Definitley need to see workflow timezone feature!! #voteitup

CH4
Berater

Yes! Weird that this is in one off email campaigns but not workflows, any update Hubspot?

__Pablo__
Mitwirkender

Same issue here, they suggest me to create a workflow per country, sure is an easier way.

sdw
Berater

There is a similar request with more up votes at https://community.hubspot.com/t5/HubSpot-Ideas/Time-Zones/idc-p/246021#M27895

 

Please could you view and upvote please?

jasmin13
Mitwirkender

I second this idea! This is essential especially for companies who have a lot of international customers. 

Gondyke
Berater

In other systems, it's possible to set the send time on the Send Email step inside of a workflow - that way, the individual steps can be configured to send at the best possible time for each email. It would be beneficial to have that functionality in HubSpot as well.

delphinaloren
Mitwirkender

I second this idea!!

LovesData
Berater

Please do this.

Archie
Mitwirkender

Yes we need this feature at our company too.

dominislawa
Mitwirkender

it's crazy that this option is not available yet - come on Hubspot!!!

Mary-Grace
Besucher

Amen. This needs to happen.

matthewscheer
Berater

This is crucial for our company as well! We are beginning ABM campaigns and have a large international presence -- without the ability to send based on time zones in workflows, we have to fall back on one off, manual sends. This approach does not scale as our company grows; HubSpot ,in this case, has not grown with us. 

PaulStaite
Berater

This would be a key feature for global companies who execute in multiple regions.

 

Currently, I am unable to send emails on the Mon-Fri setting of a workflow to Asia because our account is set to EST time. 

matthewscheer
Berater

Completely agree with @PaulStaite -- we have a global team on one account. Our account timezone is US Pacific Time -- but teams operating in Europe and Asia need workflow email functionality as well; instead of having one global workflow that can send emails based on local timezone (like the email editor can), we have to use regional workflows each set at a different time. This duplication costs time and resources to maintain.

SkylerSchmanski
Berater

Beyond needed! Please consider, HubSpot.