HubSpot Ideas

Martin_zooma

Make it possible to use personalization token in NPS Loyalty surveys' From address

Today the "From address" in Loyalty surveys is a static field and you must choose a single email address as "From address". 

Most likely, the response rate would improve if it was possible to send the survey from a contact owner's email address instead.

Please make it possible to use personalization token to send from contact owner in the survey!

 

/Martin

2 Replies
NicoleJ
HubSpot Moderator

I love this idea!

CUrsu1
Contributor | Elite Partner

This would be a really useful feature, should be contact owner or any other custom field that is an owner type. In several companies account manager would be an appropriate one.