Right now, an email sent from the mobile app only gets logged under a contact. If that same email is sent from a computer it will automatically get associated with the correct contact, company, AND deal.
This means that right now any email from the mobile app will not show up under a deal unless it is manually re-adjusted. I'm not sure if this was intended or not, but it seems strange that the mobile app has this limitation and doesn't run through the same protocol.
It would be great for this to be consistent so we don't end up miscommunicating with new deals as they come in if someone is able to quickly respond from their phone.
Our sales staff works numerous deals, and primarily uses the mobile app. They need to be able to log an email in the app to multiple contacts, deals, and companies as we can in Gmail using the extension.
100% agree. This is a no-brainer and can cause critical issues by not guaranteeing visibility across an org. Please implement this!
I have the same here and reported to support.
They have been testing it and were able to replicate it in their own portal.
The product team is working to fix this bug asap.
It also happens with calls
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