Make chat-reassignment visible

When a chat is reassigned to another user, this event thos not show-up in the chat. Therefore the customer does not know he is beeing reassigned. Also in slack there is no trace of the reassignment, so people get easily confused of who is now actually chatting...

 

There should be an event inserted into the chat-transcript when a chat is reassigned, for everyone to see.

 

SnapEngage did handle chat reassignment very well.

0 Upvotes
HubSpot updates
Make chat-reassignment visibleHubSpot Product Team
changed to: Delivered
Jul 9, 2018

The reassignment does show in the Inbox. If you're experiencing issues with this, please reach out to our Support team!

1 Reply
HubSpot Product Team
HubSpot Product Team
updated to: Delivered

The reassignment does show in the Inbox. If you're experiencing issues with this, please reach out to our Support team!