La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
When a chat is reassigned to another user, this event thos not show-up in the chat. Therefore the customer does not know he is beeing reassigned. Also in slack there is no trace of the reassignment, so people get easily confused of who is now actually chatting...
There should be an event inserted into the chat-transcript when a chat is reassigned, for everyone to see.
SnapEngage did handle chat reassignment very well.
The reassignment does show in the Inbox. If you're experiencing issues with this, please reach out to our Support team!
Pour ajouter un commentaire ici, vous devez être inscrit. Si vous êtes déjà inscrit, connectez-vous. Dans le cas contraire, inscrivez-vous puis connectez-vous.
