Many other CRMs and marketing platforms include HIPAA compliance capabilities, including:
Salesforce
Dynamics
Infusionsoft
Constant Contact (!)
CallRail
HubSpot is vulnerable to missing out on vast amounts of the healthcare space if they don't build out their HIPAA compliance capabilities. This is a very important need!
With the new additions to the Hubspot service hub, it suddenly would be a contender to Zendesk et al if only they would sign a BAA for it. It is frustrating having to use Zendesk when we use Hubspot for everything else. Adding my upvote to this!
Could not agree more! HIPPA Compliance is a must! We don't provide healthcare services, but health cost sharing, and because so many questions a prospect has surrounding pre-existing conditions we can't record phone calls in HubSpot, the sales team can't call from HubSpot (because then we can't record the call in our HIPPA compliant phone system), we can't use chat for members, nor can we make specific notes on contact records that would allow the team to communicate needs to their prospect. We want to expand the use of HubSpot (because we love it) but find ourselves constantly trying to come up with workarounds!
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