Unfortunately, a lot of time has passed, but I hope to be useful Allowing customers to minimally manage their own tickets is a great idea. Because, it minimizes communication with the support team and instantly resolves the issue. The tool for such purposes is a customer self-service portal. You can try CliPlace Ticket Portal. It is free. The customer can create a ticket, add a comment, download a file, see the status of the ticket and be aware. I hope this decision will be valuable for you. Take a look here
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