HubSpot Ideas

Hermen

Make HubSpot Close Ticket button available to customers

HubSpot has a 'Close Ticket' button in their email reply to customers which closes the ticket once applied.

 

Can HubSpot make this CTA ticket button available to customers?

 

6 Replies
DConnolly
Member

Yes please! I love this and think it is so intuitive.

CliPlace
Contributor

@Hermen @DConnolly Hi,

Unfortunately, a lot of time has passed, but I hope to be useful
Allowing customers to minimally manage their own tickets is a great idea. Because, it minimizes communication with the support team and instantly resolves the issue.
The tool for such purposes is a customer self-service portal.
You can try CliPlace Ticket Portal. It is free.
The customer can create a ticket, add a comment, download a file, see the status of the ticket and be aware.
I hope this decision will be valuable for you.
Take a look here

- https://app.hubspot.com/ecosystem/7720658/marketplace/apps/customer-service/help-desk/cliplace-custo...
- https://cliplace.com/
Thanks.

KarimMAS
Member

I like this idea.
It would be good to have this "Close" button within the Hubspot customer portal.
Thanks

PAlessiKrarup
Participant

Yes please. I wish HubSpots internal ticket system was also available for us customers.

karkaletsis
Member

Any news for this close button functionality for customers in customer portal?

marija
Member

Has this been implemented?