HubSpot Ideas


Make Call Outcome required

 Today call outcome and call type are optional fields for someone who is logging an activity. I need to make them mandatory so that a rep cannot log an activity without populating those 2 fields. How do I do it?

HubSpot Updates
Not Currently Planned
June 22, 2022 03:51 PM

Hi Community!


We appreciate all the feedback you’ve shared here to help our team evaluate this feature request. However, at this time, making call outcome selection required is not something our team is currently planning to build natively into HubSpot. This is certainly subject to change in the future and we will update this idea if that becomes the case. 


As we progress in our current Calling priorities we will update here with more details on timing and plans. 

July 01, 2021 12:29 PM

Hello HubSpot community,

Thank you for your continued feedback.

Allowing call outcomes and types to be required is on our list of things we’d like to do. However, the list of calling improvements is long and resources are limited. At the moment this is a lower priority compared to some of the other things we’re working on. We're continuing to keep an eye on this use case and we'll be sure to update this thread when this is a more near-term deliverable.

Being Reviewed
May 19, 2020 02:51 PM

We're currently evaluating this enhancement  and will update this issue with more information in the next few months.

85 Replies

When HubSpot doesn't listen to its users that makes it difficult to justify going to bat for the product when executives start looking at alternatives. Your users expect to see improvements to the existing product, not just new offerings that you charge more for. This is a simple fix that could be accomplished in any sprint. Why not get your Product and Development teams to listen to your users rather than flat out ignoring them? 


Our reps are unable to follow process, so we are in desperate need to have these fields be required. This is preventing us from creating additional automatic workflows including feedback loops, follow up emails, etc. Because these are the optimal triggers.


What are the calling priorities that are being upvoted and put ahead of this request?

I wouldn't even call it a calling item. It is just a required field selection that is in place in other areas.


+1 - This is a MUST HAVE!


Great Idea - we would find that veyr helpful (our previous CRM had this ability which really helped with consitent reporting amongst the team as everyone had to fill in the fields). It would be great if you could add this HubSpot! Thanks.