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Status: Idea Submitted
Dogtag89
Submitted by on ‎Oct 21, 2019 8:29 AM

Logging marketing emails

Currently marketing emails are not being logged under the contact record as an email but rather a marketing activity.

As marketing emails allow for personalisation & smart content I think it is important for the sales and support teams to be able to see the content of these emails.
Having to open the marketing email itself is not sufficient and one does not know the specific wording of the email for that particular contact. 
Would be extremely helpful 
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6 Replies
ReUpEducation
Contributor
‎Feb 14, 2020 1:26 PM

This needs more attention. If a marketing email has ever been edited or has smart content areas, there's no way to see exactly what someone was sent. 

abiblu
Contributor
‎Oct 1, 2020 8:24 AM

100% agreed. What's the point of a CRM if you can't see all the emails the person was sent including the content of each?

cesarguapacha
Member
‎Feb 5, 2021 3:11 PM

Totalmente de acuerdo.

Este tema es muy importante y es una limitación como está actualmente estructurado.

 

Un saludo.

Dogtag89
Contributor
‎Apr 6, 2022 12:43 PM

We're actually just dealing with a situation where not having transactional and marketing emails logged is causing us some issues. 
one of our customers disputed their payment to us with their bank, we now have to submit adequate proof to Stripe to fight the dispute and not being able to show a normal email thread displaying what was sent to the customer via a transactional email is a huge pain to get it accomplished. 

In any legal or compliance cases where let's say a customer threatens to sue the company for false advertising being able to see what was sent to the customer in a marketing or transactional email is a must. Will sending oneself a test email hold in court and on a legal ground? 

I think this feature is more important than may appear. 

glebs
Member
‎Jul 23, 2024 4:18 AM

Agree - would be helpful to see what exact email was sent to that specific contact.

BJanetos
Member
‎Aug 14, 2024 8:10 PM

I agree that it is helpful for Sales to have a quick view on all marketing emails and quickly view the status of each. Many marketing emails and most workflows are not developed by Sales, and it is inefficient for a Sale manager to scan through the Activity log just to see what has been sent.