Log visitors IP address immediately in chat

Other messaging tools capture the end user's IP address immediately when they initiate a conversation with a representative. This is a valuable piece of information the ensures that the customer has the best experience possible.


There are many situations where the location of a customer will determine how the conversation is handled (which representative should handle the message, which products are available for a customer in that location or whether they need to purchase through a distributor, and so on and so forth).


Since HubSpot does capture IP addresses in other parts of the platform it seems like a simple ask for this to be extended to include the Messaging tool.



13 Replies
Occasional Contributor

I'm also desperate for this feature. Today Support told me that the chat will collect IP Country and IP address if the user hasn't blocked cookies, but I tested it over and over to no avail. Anyone else find a good solution yet?

Occasional Contributor

Yes, Hubspot should integrate this feature now, it's been years still not able to track user IP and country.

I tried intercom but it cost an arm and a leg for small business.

I am thinking to integrate collect.chat.

Occasional Contributor

More detail from chat is definitely needed. IP etc