Log visitors IP address immediately in chat

[lindsayroseryan]

Other messaging tools capture the end user's IP address immediately when they initiate a conversation with a representative. This is a valuable piece of information the ensures that the customer has the best experience possible.

There are many situations where the location of a customer will determine how the conversation is handled (which representative should handle the message, which products are available for a customer in that location or whether they need to purchase through a distributor, and so on and so forth).

Since HubSpot does capture IP addresses in other parts of the platform it seems like a simple ask for this to be extended to include the Messaging tool.

[#2]

I'm also desperate for this feature. Today Support told me that the chat will collect IP Country and IP address if the user hasn't blocked cookies, but I tested it over and over to no avail. Anyone else find a good solution yet?

[#3]

Yes, Hubspot should integrate this feature now, it's been years still not able to track user IP and country.

I tried intercom but it cost an arm and a leg for small business.

I am thinking to integrate collect.chat.

[#4]

More detail from chat is definitely needed. IP etc

[#5]

+1 == most definitely needed

Understanding an anonymous visitor's geo-targeting helps us immediately qualify and structure the conversation of the live chat differently. If they are local > reps typically recommend one set of actions, if the are not local > push to another set of actions. 

As it stands right now we have zero data/intelligence about an anonymous visitor chatting. 

[#6]

It's pretty weird how Hubspot isn't on top of the game here. This really isn't that difficult to display in chat - Hubspot already has this info anyways. 

Helpful information would also include data like the below (even for anonymous users)

Original Source URL/Type - So we can tell how they found us / where they clicked in from

Original Campaign Source - So we can tell if they're part of a specific marketing campaign

This is really simple to display, and extremely necessary to our chat team!

[#7]

i totally agree with all the abova, its a shame that Hubspot doesnt have integrated yet this simple but pretty important piece of data.

We used Zendesk before, and it did have that IP adress + the previous pages visited by the user.

[#8]

I see this idea was launched since the beginning of 2018. It's been one and half year now. Please add the feature of recognizing country from livechat!