HubSpot Ideas


Log emails on mobile platforms (android/ios)

Hello, would be great if you could extend the same email logging/tracking to the mobile platforms.  My company uses exclusively Android, and we have an unpredicable break in the the chain when emailing from Mobile.  I cannot yet identify which incoming/outgoing emails will be logged.  I am aware of the workaround to add the Hubspod address in the BCC field for outgoing messages.  


All that said, it's an added step for outgoing, and the feature is lacking completely for incoming emails.  

125 Kommentare
Well said. Come on Hubspot!

Yes.  Not being able to log email from a mobile device is a BIG limitation for sales reps that are not in front of a laptop all day.   If I send email from mobile, then I have to go through my sent box and manually cut and paste email into Hubspot. Later.  I'm sure most of the time I will not remember to allocate time to do this in the evenings.  


Please add this feature!! Wiithout the Chrome extension (like on mobile), emails should still be logged....this is tablestakes and a must-have feature. Please make it "just work."


@hubspot  @SFHubspot  --- What in the world is going on? Can you please address why you haven't added this feature? Why isn't it available in the mobile app? Why aren't you responding to anyone who continually comments in this thread? I get 2 notifications a week from this thread of people BEGGING to add tracking to emails sent from mobile. At least give us some sort of workaround. Maybe they have to be logged after the fact from a desktop. Maybe it's an autobcc on mobile... SOMETHING. This is absolutely crazy!


I cannot believe this needs to be voted on. Is this a sales platform? Is email from this platform enabled and automatically logged on the platform? Is there a mobile app? Can you email from the mobile app? 


And yet the email isn't logged.... 4 years after this question was asked...  

Mitglied | Diamond Partner

Businesses that work from their vans in the field - and their phones. Definitely need this. They need to be able to see all their incoming and track replies in HubSpot. Are there any plans in the near future to include this feature?


Is this a current road-mapped item.? Can the Hubspot product management team provide an update on when this will be released.?  

Over 4 years of time and self-explanatory justification, can Hubspot provide a formal update.?  






I used Zoho in a previous company and all we had to do was connect (sign into) our google account to connect them and then it would track your emails no matter what device or email client we used. Hubspot is WAY WAY WAY behind on this one!!





Sales teams all across hubspot need this! Please make it happen.


The inability to track emails sent from mobile devices, without using some non-remarkable, obscure Bcc address is beyond incomprehensible. For my company, this is a dealbreaker. We like Hubspot, but since all of our team is remote, and using phones more than PC's today, if Hubspot does not have this functionality built-in, we will move on to another CRM going forward. Please provide an update now on where you are in this process or it sounds like you will lose many users (per this forum) including us. 

Mitglied | Partner
I wonder if there's a CRM with this feature. I mean, also on Desktop
the compatibility is based on the mail client (Outlook, Gmail, end of the
list) and asking for this feature means creating some kind of plugin for
Samsung, Apple, Huawei and so on.

Just Utopia.
(Mobile email clients don't support plugins).

Our company (NetStrategy) started to work "server side", grabbing emails
from IMAP and putting them into contacts/deals and so on.

Hope to be useful,

I'm an AE and have wasted HOURS of time trying to come up with a solution to why my email replies from Outlook for iOS will not TRACK or LOG to the contact that sent to me. 


First of all - ALLOW REPLIES to fresh INCOMING contact emails from Hubspot MOBILE!


It's unrealistic to expect Sales Teams to manually add a BCC (even if stored as an Outlook contact) to any thread reply in Oulook mobile. 


Can @hubspot or anyone on the forums answer if we can set up an Outlook Rule to ALL OUTGOING emails from Outlook Mobile - that will auto populate the BCC to our Hubspot address? 


When opening a blank email on my laptop Outlook app, this happens always - due to the Hubspot plug-in. 


But there is no Mobile/Web plug-in available for Outlook. 

This has got to change.

Been reading threads from 4 years back griping about this same issue. 



Hey @Tom I wonder if you can help since you seem to know a bit about Outlook integrations. How can we push this forward.  There is options to have add-ins for the Outlook app.  I am an iPhone user and I see plenty of option but not HubSpot's add-in. 

Please, oh, please!

The team needs a mobile solutions that works!  


I can't understand this feature is still not available. The sales team works a lot on their phone and sends an email directly from Gmail. Please we need this feature to make sure all the emails are recorded in Hubspot.


I don't pretend to know what kind of advanced programming it takes to create such a feature, but I do think this should be a basic feature in automation and CRM tools. 


Desperately needed feature. +1 from us as well. 

Mitglied | Partner
HubSpot can do a Magic Trick, it is impossible to integrate some kind of
"plugin" listening to your email on whatever email client you have on

Just grab the email from the email server, PM me if you want to know how to
do it.

Our company uses smartphone platforms for our sales team's communication, and there is a gap in the email logging and tracking process when emails are sent and received from mobile devices.


The current workaround to add the Hubspot address in the BCC field for outgoing messages is an added step, and the feature is completely lacking for incoming emails. This hinders the efficiency of our sales team and CEO, who are always on the move and rely on smartphones as their primary communication tools with prospects and clients.


Can you provide information on the mobile email logging functionality and when it is scheduled to be released on the HubSpot product roadmap?


Please provide an update on the mobile email logging functionality and let me know when it is scheduled to be released on the HubSpot product roadmap. This feature is crucial for our sales team and CEO to have a seamless email tracking experience, especially in today's fast-paced business environment, where having complete and efficient communication tools is essential.


Thank you for your time and for providing us with a great product. I am excited to hear from you soon.


Sending and receiving email natively from within the Hubspot Adroid app is a must, and surely the simplest/only way to achieve the above.