Hello, would be great if you could extend the same email logging/tracking to the mobile platforms. My company uses exclusively Android, and we have an unpredicable break in the the chain when emailing from Mobile. I cannot yet identify which incoming/outgoing emails will be logged. I am aware of the workaround to add the Hubspod address in the BCC field for outgoing messages.
All that said, it's an added step for outgoing, and the feature is lacking completely for incoming emails.
I'm not using desktop or tablets I using one phone texas325money247@yahoo.com and heliodoro@flores198205.onmicrosoft.com heliodorofl1982@gmail.com heliodoro1982@nasdaq.net are my account my apps are getting fish attack and malicious attack with ransomeware
Hi @MHerron@DQuiros if you are interested in Hubspot integrations for unsupported email clients, Threads have developed a solution and we are a certified Hubspot partner with 80+ 5 star reviews. We automate the sync between your emails and Hubspot so you can track all the emails you want to and none of the ones you don't based on the contacts you have set-up in Hubspot. This solutions works for both incoming and outgoing email messages. Threads is compatible with any email client and we pull your emails directly from your client using IMAP, to find out more information you can visit our Hubspot listing here.
Category: HubSpot Integrations Product Area: Sales Hub | Outlook Integration | Mobile App
Summary:
Allow email logging preferences set via the HubSpot Outlook desktop add-in to also apply to Outlook mobile, so emails are automatically logged without extra steps.
The Problem:
Our reps rely on Outlook mobile while on the go. However, logging only works through the Outlook desktop/web add-in, and not on mobile.
Current options are:
Manually BCC the HubSpot logging address — which is easy to forget and adds friction every time a rep replies to a new thread.
Or use the HubSpot mobile app to send emails — but this is inefficient because:
It lacks a unified inbox, so reps can’t see or manage all emails.
They have to search each contact, then manually compose new emails, which is too time-consuming in fast-paced sales workflows.
Suggested Solution:
Enable the Outlook add-in’s logging preferences to sync across platforms, including Outlook mobile.
Or provide a lightweight mobile integration that supports auto-logging without requiring manual BCC or use of the HubSpot app.
Why It Matters:
Reps want to work from one inbox — Outlook mobile.
CRM data is incomplete when mobile emails aren’t logged.
Você deve ser um usuário registrado para adicionar um comentário aqui. Se você já estiver registrado, faça logon. Se você ainda não estiver registrado, registre-se e faça logon.
