Hello, would be great if you could extend the same email logging/tracking to the mobile platforms. My company uses exclusively Android, and we have an unpredicable break in the the chain when emailing from Mobile. I cannot yet identify which incoming/outgoing emails will be logged. I am aware of the workaround to add the Hubspod address in the BCC field for outgoing messages.
All that said, it's an added step for outgoing, and the feature is lacking completely for incoming emails.
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☝️this would also fix the annoying issue whereby looking at your own sent or received email on mobile, pings Hubspot as 'somebody viewed your email' - which shows up in activity feed and push notifications!
Discovered the hard way that this functionality doesn't exist. I'm quite astonished. 2012 called and they can't believe y'all haven't figured out how to integrate Hubspot and Gmail on mobile by now.
I cannot believe we are now 6 years into this thread with 112 comments and there's still been no movement from Hubspot on this? If Hubspot cannot do this for some reason, just tell us the reason. If they are choosing not to do it for some reason, tell us that. Tell us something. How can this just go completely ignored and unaddressed for so long?
This type of ignoring the customer is exactly what is going to force me to leave Hubspot.
As a fairly new HubSpot user, we were blown away to learn that this has not been a standard feature for years...Logging customer interactions is a core value of a CRM. The workaround of instructing users to manually BCC an email when working on their mobile device is NOT a workable solution for a mobile workforce. This means we can't trust this data in Hubspot, which will drive users back to existing solutions.
When looking over the top in-progress feedback, it's hard to believe that the product team is not prioritizing this core value. Please resolve this soon.
Same story from us here too. We need the functionality to log emails sent on Gmail mobile/ios app. I can imagine you first need Gmail mobile app to allow extensions but still, you are smart enough to find a work around.
This would be helpful as I use Outlook with Office 365 on my iPad and have to keep remembering to BCC my HubSpot address when I reply or send follow up emails.
I've set up my HubSpot BCC as a contact, but you have to remember to add it in the BCC field. Also, no tracking. So I normally just go find the email in the app and respond from there. But that means going to find the contact first and then click on the email. For some reason incoming emails don't show up in the activity field, which makes zero sense to me. Just adding them there would make it act like an inbox and then you can reply from the app and have all the tracking and logging kept intact.
I'm the only user who logs into Hubspot in my organisation, so I rely on tracking from emails sent by other members of the team. The MD uses an iphone to send emails outside work hours or outside the office, so to not have this history against a contact is really damaging to my CRM efforts.
I am coming up on a year using HubSpot in my organization. A few weeks into using the product we discovered this limitation and thought we could live with it. I think we were wrong. The activity feed is consistently missing key information from missing emails. Maybe that's less important to other organizations but a shared activity feed that pulls together all customer communication from different channels was the number 1 featue we were shopping for in a CRM and frankly I think HubSpot's approach is catastrophically broken.
I started "following" this idea because I was optimistic that either I was missing a configuration or that HubSpot would get around to fixing this. But this idea here is now 5 years old. I try to see the humor in it when I get the email updates of other bewildered users chiming in here, but I think it's time to bail my team out of this mess.
Has anybody found an alternative CRM platform that does this well? I've been looking into Copper because my organization is already heavliy invested in Google Workspace. It's tricky to find good recommendations online with all the marketing to wade through–that's how I ended up with HubSpot the first time. I'm hoping there are some people listening to this thread that have already found a new home and can share a recommendation.
@hubspot will there be any progress on this issue? This is ridiculous, 6 years from the original post... do you know how many iPhone users you have among your users? Is it possible this is not a priority?
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