HubSpot Ideas

jwatson

Log emails on mobile platforms (android/ios)

Hello, would be great if you could extend the same email logging/tracking to the mobile platforms.  My company uses exclusively Android, and we have an unpredicable break in the the chain when emailing from Mobile.  I cannot yet identify which incoming/outgoing emails will be logged.  I am aware of the workaround to add the Hubspod address in the BCC field for outgoing messages.  

 

All that said, it's an added step for outgoing, and the feature is lacking completely for incoming emails.  

86 Replies
MICEO
Member

Any updates to this issue? Tracking emails on mobile is really important.

PowerHour11
Member

We have been waiting years for HubSpot to give us a solution. My solution might not be the solution we all wanted but it's the solution we get until HubSpot or someone else gives us a better one. My method only works for iOS, but it works flawlessly like most Apple things do. What I did was use the Shortcuts app to create a shortcut that only when triggered will open up a new mail message in the iOS Mail app that will automatically include my HubSpot BCC address.

 

You can download my Shortcut here, or if you'd like to create your own from scratch I uploaded a step by step walkthrough video on YouTube.

 

If this helps you and you would like to contribute to my coffee addiction please buy me a coffee on CashApp or PayPal. 

 

 

Duffy8
Member

Nearly 6 years after this fundamental and crucial feature was first requested, Hubspot still has not developed any sort of fix or workaround for it. Mind blowing. 

KCallahan
Member
Yep, terrible.
hatchsmith
Member

This feature is critical. Pipedrive can do it naitively just by having my Google Workspace account connected to my user account within the CRM. All of my emails can go into the system by default. I shouldn't have to BCC each email if I'm not using the HubSpot through chrome. 

LPham1
Member

@hubspot please give us an update on this. It needs for our work and action faster, and take care of the clients better.

PowerHour11
Member

Has anyone tried my solution? it works great for me! 

HaroldC
Member
Hi PowerHour11.... What is your solution?
MRichardson1
Member

I agree that this feature is needed addition. We just recently started using HubSpot, and our sales team is on the road for most of their day. So, having email logging and tracking available on mobile wouldn't break the email chain if they respond on the road. 

KMarkley
Participant

Hi HubSpot Support Team - Manually adding the bcc address is very cumbersome for heavy mobile email users.  Our CEO sends 300 or more emails a day.  We don’t find it to be a good or effective use of her time to  manually add the BCC to each email.  Please advise if there is another solution to log emails sent from a mobile device.

RWilliams1
Participant

DISCLAIMER: I am not a developer.

 

I don't understand why there needs to be an app plugin at all. There ought to be a way for me to give HubSpot access to my gmail account so that it will track my emails regardless of how I access my account. I should be able to login to my gmail account on a stranger's web browser and have my emails tracked in HubSpot. 

Mikescheid
Participant

@RWilliams1 I totally agree!! I did this with ZOHO CRM and it worked great!!

jackoutthebox11
Contributor
I posted a solution video of how i solved this for my use case but it requires an iPhone or iPad. If you are on iOS I can help.

https://youtu.be/nSpRAlRPxlc
AGarrity10
Member

I would like to see this feature as well.  In addition, the ability to log calls from the app also.

RWilliams1
Participant

I'd like to add to my post from a few weeks ago - Google Calendar already works exactly like we are asking gmail to work. If I make an event on my calendar on any device, or someone makes one for me - no matter how an event gets on my calendar - it will show up on the record for the corresponding contact in Hubspot. I just want gmail to work the same as Google Calendar.

 

@jackoutthebox11 Your fix is very clever but still not as good as an actual integration. I appreciate the creative angle to the solution!

LorenaFlores
Member

We need this! - The sales team send more emails from their phone than from a PC monitor!

 

 

DKW
Member

Dear Hubspot community team- a simple update from time to time would be amazing! 

TBurkhardt
Member

Hubspot!!! It's blatantly unacceptable to not have a iOS and android email integration... it's 2022... its a simple functionality that should have been created years ago. Please add this funcionanitly so we don't have to waste time adding manual emails. It's unbelievably inefficient to manual add or have missing messages between communication intervals. For being a high end company that charges good money. You can do better. Please take this seriously. We NEED this NOW!

MHouse
Member
Well said. Come on Hubspot!
JNeal7
Member

Yes.  Not being able to log email from a mobile device is a BIG limitation for sales reps that are not in front of a laptop all day.   If I send email from mobile, then I have to go through my sent box and manually cut and paste email into Hubspot. Later.  I'm sure most of the time I will not remember to allocate time to do this in the evenings.