Log emails on mobile platforms (android/ios)

jwatson

Hello, would be great if you could extend the same email logging/tracking to the mobile platforms.  My company uses exclusively Android, and we have an unpredicable break in the the chain when emailing from Mobile.  I cannot yet identify which incoming/outgoing emails will be logged.  I am aware of the workaround to add the Hubspod address in the BCC field for outgoing messages.  

 

All that said, it's an added step for outgoing, and the feature is lacking completely for incoming emails.  

50 Replies
MichelleFink
Contributor

Yes! Greatly needed. Following - in hopes that this is resolved.

 

Here is an interesting work around I found so far: https://www.auto-bcc-for-gmail.com/. This app will auto bcc the hubspot tracking email.

TraSwan
Member

I agree with this need. We are relatively new to HubSpot and don't even have all our sales team setup yet so until recently we didn't realize that any emails sent via mobile are not tracked. This is a huge issue for us as our field crews work primarily from their mobile phones (a mix of Android and Apple). Our inside sales prepare quotes and forward to the corresponding field staff as they are the main point of contact for the customer. He/she then forwards on to the customer and at that point it is lost. 

 

I'm hoping a solution is presented to this soon. 

 

(edit)

The BCC option just isn't practical. Our field staff are in all kinds of mines / quarries / mills / etc. I just don't see them remembering to BCC a hubspot address on every single email they send...which usually happens when they quickly check their emails in the truck. 

yatishm
Top Contributor

Agreed. Upvoted as well 🙂

Lisarudd74
Member

New to hubspot. Just went to reply to a potential client's email on my android smartphone and realised that if I did, it wouldn't be logged amywhere. Major downfall for our business as hubby and I answer a lot of emails on our phones at night or early mornings.

DanielCPalmer
Member

I know there are technical limitations. I get that. Why would we not be able to use the HubSpot app to send/receive email via mobile?

 

I agree with all upvotes there that this is literally what you do - you are are a sales/marketing CRM. Mobile is dominant and isn't showing signs of stopping. This needs to be addressed. Even if you just say, "we're not going to do it, sorry, but here are some people who do."

 

I even found a thread from 2016 of someone asking for this and the "Community manager" said, "email tracking functionality for the mobile app is on the roadmap for the future, so stay tuned!" 2016 @hubspot. How long into the future is this going to happen? 

 

 

InsightP
Participant

So more than 3 years ago, we heard that mobile email tracking is on the "roadmap". What will it take to get this into the delivery state???

 

Reference:

https://community.hubspot.com/t5/Mobile-Application/Email-tracking-on-smartphone-HubSpot-Sales-Tool/...

 

 
 
 
moonwebstrategy
-
Community Manager

Hi  @ab, currently the new HubSpot Mobile App does not support email tracking, so you would not be able to send tracked/logged emails from your smartphone. If you have a Connected Inbox, and the first message that you sent was from your computer, replies to that message will get logged into the CRM, but, messages that were first sent from your phone will not get tracked/logged. 

 

However, an email tracking functionality for the mobile app is on the roadmap for the future, so stay tuned!

 

All the best,

May

jackoutthebox11
Contributor

We've been asking for this since 2016 in the forums. 2 years later someone follows HS advice of posting it here in the ideas section. Well it's 2020 already can we have this feature before corona virus kills us all? I got 3 rolls of toilette paper for a working solution! Any callers?

Sean_G
Member

Hi Jack, We'll take your 3 TP rolls! ;-> 

 

Give this a try: https://inview.io -- still working on native HubSpot integration to provide a synchronized activity stream. Share your feedback and requirements with us here: hello@inview.io. 

mattcadile
Member

HubSpot team,

 

July 2020 and still nothing. This continues to be a big gap, creating significant challenges for our organization. Why has this problem not been effectively addressed?

 

 

reTyre
Participant

Wow, from 2016 and "soon" to total ignoring of the tread and requests, great job HS! 

MarcPozzuoli
Participant | Partner

I'm not sure if anyone has already mentioned this.  Microsoft introduced an Add-in Capability in its Outlook iOS App.  This seems like an avenue HubSpot should pursue ASAP to fill this massive gap in communication Logging (and potentially Tracking).   It's worth mentioning that other CRM vendors are already listed in the Available Add-Ins.

 

What do we need to do to get the product manager's attention on this?

 

Regards,

 

Marc

gmorris
Member

Adding another vote to this topic!

hceloria
Member

Our sales team is often mobile and they all can work on multiple deals. They need to be able to log mobile email to contacts, companies, and deals just like they can in the Gmail extension integration.

SOffice
Member

If this integrated with smartphones properly ideally with Outlook IOS iphones/ipads then this would definatly be a tool we would use for our field staff on the road... Please updated when you can! Thanks 

Fergh
Member

The Gmail chrome feature is awesome. The lack of mobile support lets that down completely.


please consider adding this ASAP. We're all on mobile these days....

midboez
Contributor

March (almost April) 2021 - feature still not supported. The only feedback I've received is to "upvote" this post for years ago. 

DanielCENTURY
Participant

@midboez As great as Hubspot is, a constant source of frustration for me is the stock answer of "please post in the community forums" where I know threads like this exist...

KCallahan
Member

Why is this mobile app for Outlook still not developed.  This request has been ongoing since 11/18.  Come on Hubspot - this is a real disappointment and frankly,  has me considering other applications.  You need to fix this now.

MHouse
Member

Massive upvote from me. Hardly anyone is at their desk and the cc address is an added and unnecessary step. Please action requests doing back to 2016

brandy1
Member

This would be an extremely helpful feature! it's completely unrealistic to get the sales team to BCC consistantly and outlook has removed the rule for auto BCC, making the problem worse.