Log emails on mobile platforms (android/ios)

jwatson

Hello, would be great if you could extend the same email logging/tracking to the mobile platforms.  My company uses exclusively Android, and we have an unpredicable break in the the chain when emailing from Mobile.  I cannot yet identify which incoming/outgoing emails will be logged.  I am aware of the workaround to add the Hubspod address in the BCC field for outgoing messages.  

 

All that said, it's an added step for outgoing, and the feature is lacking completely for incoming emails.  

44 Replies
gelflex-cc
Recognized Expert

I agree. It is difficult in the world of technology to be challenged.  I can not remember my BCC email and to have to send each email there is counter-intuitive to automation. 

 

While there are not a lot of comments here. There are in other places.

 

@jennysowyrda How do we get the other conversaiton son this topic to land here?

Andrew3
Contributor

This should not be limited to native Android and Apple mail platforms.

DanielCENTURY
Participant

Hi Hubspotters

 

Just want to add my voice to this request - it would definitely be a useful feature to have. My sales team spends a lot of time on the road, they'll never bother manually adding the bcc! My sales manager and I (I'm crm admin) are really pushing for the whole team to be using HS more in their daily routine but asking them to add to workload every time they send an email is.... unrealistic 🙂

 

Daniel

Instabook
Member

This feature would really help as we have a sales team worldwide who use mobile over desktop. The current app is very limmited compared to desktop fucnitonality and even the mobile version does not provide an adequate solution yet. Looking forward to seeing this feature added in 🙂

RodwellSmith
Participant

Intriguing idea and this is so I can track it's developments also. Thank you all.

NBWMN
Participant

This has been a serious pain point with the "mobile first" mentality and I can think of more than a dozen times this was critical to have just to regret sending email via mobile due to the lack of this tracking/reporting capability. I recently revisited yesware and thought Hubspot had to have this now but unfortunately that doesn't look to be the case yet. The problem without this is that without the appropriate tracking pixel or functionality tagged with the bcc email address, you'll end up with all sorts of mixed signals making the tracking/logging nearly worthless. IE: Send email with bcc via mobile (or without), reply to a reply via computer with tracking enabled, reply back again with mobile, etc.. etc.. Without a seamless experience, tracking quickly gets confused and/or inaccurate to the point of not being able to trust any of it unless you're "ok" with sales acting and making decisions off faulty information.

 

I've tried a few alternatives and would really prefer to have a solid process with Hubspot as a complete solution but I don't think it will work for modern growing businesses that rely on strong email communication without it.

ecostrategist
Member

"How do we track emails sent from our mobile Gmail inboxes?" was one of the first questions my team asked when we recently adopted HubSpot. Having to remember to BCC the Hubspot address will not be consistently remembered. Please add the same tracking feature for mobile that is available for web.

rwg
Member

For such an advanced marketing platform, it's strange (to me) that Hubspot handles intentional, direct email so poorly...

WouterG
Member | Diamond Partner

I fully agree. A number of my clients do want to reply from mobile and do not have the option to log the mails other than the bcc approach. Please take it up.

wbernholz
Member

It's unreal that HubSpot doesn't support logged/tracked emails from mobile devices by default. 

Thankfully I'm on the free version, if I was paying for this... I'd be embarrassed. 

 

Will have to explore alternatives since I use my mobile to send and receive work related emails all the time, and I think it's unreasonable to require me to remember to copy/paste a BCC on every single email I send. That's what I'd be paying the platform to do for me. 

gelflex-cc
Recognized Expert

@jennysowyrda are there any updates to this idea?

 

I have added the BCC and forward address to my contacts as a workaround.

 

Thanks.

NigelZaptic
Member

Hubspot do you hear us?

Enterprise Account Director adding my voice to this request. Email logging & tracking via mobile apps is a vital feature for your customers.

The current gaping hole in your product means

1. Email chains are routinely broken when account owners email on the go

2. Account owners are reluctant to send critical emails on the go because they need the logging & tracking features enabled

 

I can't recommend your product to other sales professionals while this problem persists.

Regards,

Nigel

joshuagb
Member

Another vote for this feature.  Our CEO has pushed us to move away from Hubspot if this feature isn't added.

rachelcostello
Participant

Just implementing HubSpot for my small business and cannot believe this is not available! I and my team work mostly in the field and do much of our emailing from mobile. Please give us an update as to when this capability to log/track from gmail app will be added.

We will likely have to look for other providers as this is definitely a necessary feature for our business.

donnakerr
Member

Hubspot, please give us an update on this.  It's critical for our sales process to run properly.  We can't have a gap in the email chain!

DanielCENTURY
Participant

It would be very nice to receive an update from HubSpot on this. I've been receiving notifications on this thread for four months now, and not one of them has been from HubSpot...

 

donnakerr
Member

Hubspot have you forsaken us?

Van
Member

Any update on this @hubspot ?

 

Most of your competitors have implemented this a while ago.

Perhaps we're better off with them.

Seang
Member

As mentioned, Apple (iOS, MacOS) and Samsung (Android) do not provide 3rd-party integration frameworks for their native or built-in mail apps. This limitation prevents developers from easily creating such tracking/archiving capabilities. 

 

We're exploring the potential to accomplish this goal with a service that allows tracking from the native smartphone email apps (for any IMAP mailbox provider) but its not public yet. The caveat is that it doesn't currently display events in the HubSpot activity stream - it uses its own. Would this be acceptable at least in short-term? If there's enough demand (and HS API allows) these events could be merged/syncd in the future. Private preview at https://staging.inview.io and share your feedback with hello@inview.io. 

worapin
Participant

+1