It would be very convenient to be able to log activities under a contact which you have a task scheduled for without having to complete the task at the same time. This would allow ease of updating / moving tasks without having to create a new task every time you want to log an activity. Significant time saver. Thanks.
Thank you for all the continued feedback on this issue. I'm updating this from 'Delivered' to 'Being Reviewed' as I can see from a number of comments in the issue that it is still not possible to complete the 'Log call' action without also completing a Task. The initial update that was delivered only allows for Calls to be completed separately from Task completion if you are making the Call from the HubSpot CRM... IE: when using the 'Call' function rather than the 'Log a call' function.
We are reveiwing this issues in 2 ones.
1. We are reviewing the concept of "Connecting" Tasks to Activities such as Calls and Emails at a larger scale, and decisions made here could potentially resolve this issue as a result.
2. We are reviewing this issue directly in the event that we cannot solve the larger issues related to the interplay between Tasks + Activities, in which case we would provide a similar solution to what you see for the exsiting solution when making a Call directly from HubSpot.
I'll continue to review comments as they come in. One question I am curious about at the moment - when creating these Tasks intiially, are you also having issues with the fact that these Tasks always default to the 'Call' functionality (to call directly from the CRM)? Would a better solution include an additional option to create a 'Log call' task as opposed to a 'Call' task?
We need to be able to choose to log comments or send emails without completing a task in a task queue by default, instead of having to use the drop down every time.
Being able to make a note in a deal without completing a task would make Hubspot work SO much better for us. I have to "x" out the task on the top bar, refresh the page to be able to save a note without completing a task. Very frustrating to the workflow. Could you just put 2 buttons so there would be one click instead of a drop down?
This is still an issue! We cannot log a call without having to complete the task. This feature was not designed with the user workflow in mind. Hubspot, please fix this! What a waste of time to have to click back to the task, and uncomplete it every single time.
Given the last update on this still current issue was over 2 years ago, are there any updates on this? As others have said, it's a pain to log a call has taken place with it autmatically logging taak as complete which is not what we want. Thank you.
I was surprised when I searched for a solution to this issue to find somany people in the same boat, and no reaction from HubSpot. I have used many CRM systems over the years and this is the only one that forces you to complete a task when all you want to do is make notes on the attemped contact and postpone the task.
HubSpot, please provide a fix so that a task does not have to be completed.
