HubSpot Ideas

CCWXA

Log Merge Overwrites

HubSpot should log when fields are overwritten. Nothing is shown in the merge logs. Really, when merging records, records should not have blank fields overwriting fields with data.

 

Given that a similar idea was posted three years ago, where the post recommended selecting what will be overwritten, I don't have much confidence that anything will be changed.

https://community.hubspot.com/t5/HubSpot-Ideas/HubSpot-Insights-Disable-Overwrite/idi-p/329643

1 Reply
Em111
Participant

Agree. We sometimes have customers using secondary email addresses that aren't already in Hubspot so end up with a duplicate record with not much info on it. A few of the properties on that duplicate record would overide the prefered contact record when I merge, so I clear the property before merging. The issue is that when I merge, it then merges with the value cleared instead of taking the value of the other record that still had a value prior to merging.