HubSpot Ideas


Live chat timeout

Set up timout for live chat. When a customer does not answer the chat for a long time, he ends the contact by sending an automatic message. This way, the average service time is not affected.

2 Replies

It would be great to have a timeout message for which we can decide ourselves after how much time this automated message is sent and where we can still ask and save their email address without affecting the service time.


I wonder if we could add a timed "end chat" for individual who don't respond to the bot's prompts/questions. We're having a situation where blank responses from users are being sent to our support inbox and cluttering it.