Live chat is just another email- it needs to beep/ring until someone answers it
We keep missing live chats because it comes through as an email.
If someone is away from their screen for a few seconds and doesn't see it pop up, then we miss them and we find that a lot of customers aren't leaving their emails for us to repond to.
I would like to see a feature tha you can turn on or off, where a live chat beeps/rings until a memeber of the team you want to receive this, answers it.
I view live chat as a phone call-someone is there, on another device, trying to talk to you. If they don't get any response they hang up (or in live chats case come off the web page).
Not only is this poor customer service to leave a customer waiting for a minute after they have asked us a question, but they could come off of our website and head straight to a competitor to try them.
I know you can set your account to say your away so the live chat goes through to someone else but it's not practical to do that when your heading to the printer, answering the door etc.
I have even gone to the extent of connecting hubspot to SLACK but chats have still been missed.
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Live Chat & Bots