Live chat & chat bot combination

The Live chat and Chat bot are good individually but there should be a way to combine the best of those tools. The automatic email collection is vital for contact creation but its not available on the live chat. While slack integration that allows for immediete responses is not possible in the Chat bot.  There needs to be a system that combines the options available in both chats so that there is more flexibilty in the way we use the chats.

 

We are currently using another chat service that offer the same flexbility but its not possible to pull this data into hubspot. The combined chats will help our Sales to respond in time while not having to enter into a different system to respond.