Linking Jira Issues to a specific Support Ticket in hubspot
Currently, I can link a support ticket in Hubspot to a contact and I can link a Jira Ticket to a contact. Unfortunately, there is no way that I can draw a direct connection between a specific ticket in Hubspot to a Jira issue so I know which tickets to refer to. We just purchased the Support Hub and this is the crucial part of our workflow. Some clients have multiple support tickets and even more Jira issues. Without going through each ticket that the contact has on both sides, how do I know when to respond to a contact if I don't know which ticket I'm working with?