Linked or Sub-tickets

[Otabek]

A feature of linking two tickets or creating a subticket would be very helpful in the below scenarios:

1) Our bank contacts us to ask questions about our customer (Ticket A is created)

2) We contact the customer to clarifay the question Bank asked us (Ticket B is created)

When we open Ticket A, it should show Ticket B details and visa versa. 

[Daren444]

It's really a very ggod feature.

Deos anyone have a workaround that can be set immediatly to solve that issue?

[Kenjii]

UP

[JTakahashi]

I also like this idea. In other ticketing software I've been able to use a "parent ticket" to track overarching issues or bugs, and then link multiple child tickets to track all the reports we've gotton from customers. I would love to be able to do something similar with HubSpot tickets, where tickets about the same issue could be linked.

[LindaMunetrix]

This is a great idea.  Other ticketing software like Zendesk and JIRA have this capability.  There are two different functionalities needed when it comes to linking tickets:

1) Parent-Child Relationship - like in the bank example given originally.

2) Linking 2 related tickets together - same issue different users, etc.

[RHicks9]

is this feature request in the works?

[ADvoršak]

I would argue for an option to be able to create a mini-project on a deal level, where we could:

- create task lists

- group task lists into sections

- create sub-tasks

Similar to Microsoft Todo or Onenote hierarchy logic.

[PGarcha]

we had this in Halo would be good to have ability to link tickets in HS.

[JKavanagh4]

Is there any update on this it would be an extremely useful feature?

[AmyT99]

Please make this feature available - we would use it a lot!

[AFrausto3]

Very much so in need of this feature!!😭😭

[PGarcha]

I think this has been done from within a ticket on the right hand menu bar there is tickets option where you can add a new ticket from within a ticket or link to an existing one