Link chat availability status to being logged in/out of HubSpot
I would like to have an automated feature whereby sales professionals do not need to adjust their status from available to away and vice versa when they log out of Hubspot or close the window.
I believe this should be automated as currently, the live chat still shows as available even though the sales professional has logged out.
This would be amazing for our team - we were hoping for a similar functionality to Slack, where if you shut down or log out you're automatically switched to offline, and switched back to online when you come back (but of course keep the toggle so you can manually set status when needed)
This enhancement would make the life of many sales and support teams exponentially easier. In our instance, we have our chatbots transferring contacts to live agents during business hours, but it would be great if a user's status toggled to 'away' automatically if their computer went to sleep, or they logged out of HS, or innocently forgot to change their status before leaving for the day/weekend. Thanks!
is there a way to add this as an automation or automatic if a user is logged into Hubspot or not? Having to toggle your away to available back isnt the perfect scenario. We have tried it where chats are assigned to the next avaialble agent but the problem is if the agent isn't really available because they forgot to turn it off for the end of the day or the weekend, the chat is stuck. Othertimes if we moved to the contact owner, again, same thing, if that owner isn't available, they wouldn't pick up the chat. If we are able to automate their availability based on their log in, it would be much easier to manage.
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