Link SMS to Activities

I would be great if SMS, (specifically Sakari) were connected with activities. As is stands now, when you text a contact, it logs the messages but not as an activity, meaning the last contacted date doesn't change and it doesn't show up in activity reports.

HubSpot updates
7 Replies
MAREED
New Member

We definitely needs too! 

AaronMerrill
New Member

This would be cool!

 

Hopefully, it becomes a thing....

JustinONeill
New Member

Thanks, everyone, let's make this happen!

chrisbrisson
New Contributor

With Salesmsg, we push the incoming/outgoing texts as activities on the contact record. 

 

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Joshua_McQueen
Regular Contributor

We use Salesmsg and the integration has been great.

njudd
New Contributor

Does anyone have a trick for adding a Salesmsg activity to a ticket? My perfect scenario is for Salesmsg to integrate into the conversation's inbox so we can turn these into tickets (and/or integrate into the tickets themselves), but barring that functionality, we can't figure out how to get the activity in the timeline into the ticket without copy and pasting a note.

chrisbrisson
New Contributor

Chris here from Salesmsg. We are working on a new integration into HubSpot's Tickets and should have something hopefully within the next few months. For now, you may consider Zapier to push that information to an existing ticket if that's available.