Limiting Permissions by Pipeline

My company has a workflow that requires one side of the company (claim specalists) to deal with sensitive information of individuals (under contacts) and the other side of the company (sales) to work with companies and contacts to partner with our company.   While the claims side needs to be set to private to whoever is working the account, the sales side idealy needs to be able to see everything but the contacts that are in the claim pipeline.  

It would be great to have a permission setting that would allow for the sales side to see all the sales relevent contacts, yet not be able to see the individuals filing claims. 

HubSpot updates
22 Replies
JCassedy
Regular Contributor

We need this feature too. We want the Contacts and Companies to be universally viewable for all of our users, but only allow a user to see their own communications, tasks, and deals.

Thorstein
Occasional Contributor

Yes, please add the functionality for limiting who has access to a specific pipeline. This is crucial for companies with sales departments that work in different countries and who need to make sure that information is entered into the correct pipeline.

tinavang87
New Contributor

I agree with everyone. My company just switched over from Pipedrive to Hubspot for all the amazing automation features. We have an outsourced sales company and we work with a lot of different clients, each requiring their own separate pipeline so we need to be able to limit viewing of leads to only that specific client. I'm surprised this isn't already an option. My clients shouldn't be able to see other client's leads and private information. Please keep me posted on if this can happen soon preferably by Jan 2019 otherwise it's a deal breaker and we will need to cancel our Sales Professional account.

mtromp
Visitor

Agree as well. This is an extremely important feature to have. We have outsourced our sales processes and even though we and our sales partner both use HubSpot, they are not able to give us insight in their pipelines. Right now we can only get access to deals that are relevant to us. This doesn't provide us the overview we want and restricts us from using the automation features properly for which HubSpot is so well-known. 

 

felix_hau
New Contributor

 YES PLEASE

MarkdeLange
Regular Contributor

Great idea, I hope this is addressed together with the other advances made separating assets in enterprise portals (contacts, web pages, etc)

Claro-Nige
Visitor

It is CRAZY that we can't set up different pipelines for services and sales. What on earth is going on??

000530
Occasional Contributor

Absolutely necessary. We would like to separate the respective deals of each Sales Manager while having a global view of all deals for the Sales Director. 

SyncWise
New Contributor

Totally agree. There is definitely a need for this as our sales, and various support teams should be restricted to view only their projects they are working on. Just like the inboxes,  contacts and companies, tickets should have the ability to limit what users have access to view/edit these -WITHOUT the necessity to ASSIGN all tickets. 

c-3po-demium
New Contributor

Hi there,

this would represent a clear improvement in our privacy model.

 

It could be great that each team has the access ONLY to their pipelines, instead of being able to check the other's pipelines, even if they can't see the deals.

Thanks!