It would be amazing if an ongoing conversation session could stay open when the prospect/customer is writing and we are advising to click somewhere else.
The chat is gone everytime and the prospect/customer might have not seen the last message, and needs to submit his/her email again to be recognized.
This is especially important in the inbound chat where we can not follow up with prospects that did not leave their email address and might not be used to this.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.