HubSpot Ideas


Leads: Recent communication

Add the ability to define recent communication in leads. Our business utilises marketing emails as personalised sales contact, and marketing emails don't currently show in recent communication in the lead pop-up window

2 Replies

It would also be nice to be able to view chats/conversations from our HubSpot ChatBot in the recent communications. These chats will turn into leads that the sales reps need to follow up on. Right now, to manage this I am logging the chat/convo with the ChatBot as an email so it shows up in Recent Communications, which I shouldn't have to do given it's relevance to the sales follow-up. 


Second this. Would be very helpful