Lead Response Time - First Contact Date

We need to have a feature in Hubspot to measure Sales Response Time from when the lead is created and first contacted. Hubspot currently has Last Contact Date, however, the First Contact Date property is missing. It will be an excellent addition to Sales Management. 

 

Previous community threads on this topic include:

 

https://community.hubspot.com/t5/HubSpot-Ideas/Form-Submission-Response-Time/idi-p/56623

 

https://community.hubspot.com/t5/Dashboards-Reporting/Lead-Response-Time/m-p/18273

 

These threads date back to 2017 with no action taken.

 

I request Hubspot Developers team to kindly add this feature.

HubSpot updates
29 Replies
GG123
Occasional Contributor

@AhsanArif  I fully agree. 

 

How do you calculate this currently without the property? (if at all)

AhsanArif
Occasional Contributor

Hello, you have to go to the bottom of the deal to find the first email/meeting date. Subtract create date from it and you will get the Response time taken.

JCassedy
Regular Contributor

I agree. I am trying to create this report right now and I'm flabbergasted to see that it does not exist and is not possible (without a deal).

 

I would love to be able to find out if there is a correlation between likelihood to close and how long it takes a salesperson to make first contact.

GG123
Occasional Contributor

@Prashant_Kumar Ah okay, so only through manual effort rather than a CSV export and some data manipulation in excel?

MonikaS
Occasional Contributor

We are about to move our sales operations to Hubspot and lack of this data worries me. I have upvoted the request, hopefully, it will be added in the nearest future.

adamhawes
Regular Contributor

I just can't quite compute how HS doesn't have lead response time available as a default field / report!

 
You even teach this in your sales enablement track when setting SLAs:
 
Screen Shot 2019-05-22 at 12.23.54.png
 
How soon do you think you will support this essential feature?
affirma
New Contributor

We've been asked about this feature by some of our clients and unfortunately have had to resort to time-consuming manual research. In Service Hub, the function to analyze time to first response, ticket close, and other things are built in, and I would like to see this carried over to marketing. 

 

Suvis
Occasional Contributor

Definitely need this! This is of utmost importance in understanding what to improve in sales. Just went manually through 25 records and calculated average using mobile phone calculator. 

adamhawes
Regular Contributor

Yeh Suvis! That's just not going to scale. Our sales team receives more than 600 leads a month!

AlbertoOTF
New Contributor

Does anybody knows what to do in order to compute this? (Lead Response Time - First Contact Date) Help!!!!