Last activity date vs comments

[Radek]

Hi,

I have the problem to find deals, conntacts, tickets with no activity last time.

I was using "Last activity date" parameter but it doesn't include comments.

People are often commenting some note/task/email.

It should be counted as an activity.

Currently, "Last activity date" only includes notes, calls, sales emails, meetings, tasks, or chats for contacts

[aashbyclarke]

Defintely needed from our side, we have internal reminders set to notify our agents that a ticket has not had any activity but often they are commenting on another note which definitely should be included!!

[KNickolay]

I would second this, especially for tickets. Our tickets are going to the "Inactive" stage when in reality we are solving the issue within the comments inside the ticket. Would definitely like to see this log as an activity.