Defintely needed from our side, we have internal reminders set to notify our agents that a ticket has not had any activity but often they are commenting on another note which definitely should be included!!
I would second this, especially for tickets. Our tickets are going to the "Inactive" stage when in reality we are solving the issue within the comments inside the ticket. Would definitely like to see this log as an activity.
This is definitely required, having to create multiple notes rather than "threading" (through comments) a conversation is a poor workaround.
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