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Status: Idea Submitted
Radek
Submitted by Participant | Partner on ‎Oct 13, 2020 4:40 AM

Last activity date vs comments

Hi,

I have the problem to find deals, conntacts, tickets with no activity last time.

 

I was using "Last activity date" parameter but it doesn't include comments.

People are often commenting some note/task/email.

It should be counted as an activity.

 

Currently, "Last activity date" only includes notes, calls, sales emails, meetings, tasks, or chats for contacts

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2 Replies
aashbyclarke
Participant
‎Jul 27, 2021 10:53 AM

Defintely needed from our side, we have internal reminders set to notify our agents that a ticket has not had any activity but often they are commenting on another note which definitely should be included!!

KNickolay
Participant
‎Mar 30, 2022 5:01 PM

I would second this, especially for tickets. Our tickets are going to the "Inactive" stage when in reality we are solving the issue within the comments inside the ticket. Would definitely like to see this log as an activity.