Knowledgebase Reporting

Melb11

I think we need more reporting capabilities with the KB, analytics. Like visuals, graphs over time, sources, click rates. We activated the knowledgebase at the same time as we activated a chatbot. I have reached out to support multiple times due the poor reporting capabilities. I think the KB dashboard is fine and all but could be better. It would be a bit better if we could at least export the data to create reports outside of hubspot without a huge hassle. The KB is such a nice and exiting feature the fact we have to jump through so many hoops to share the data is a bit disturbing.

 

Thanks, 

HubSpot updates
1 Reply
Rgonzalez1
Participant | Diamond Partner

From my customer today. They have 105 articles and only a couple of reports possible. 

 

 

Hi Rebecca,

 

Well, the Knowledgebase has been deployed to all customers.  Looks like we have had some people using, but it’s hard to tell because we did do testing right after the deployment.

 

We are going to start looking at the stats available in HubSpot, and I have a few questions.

 

  • Is the information on the INSIGHTS page exportable? 
  • Do we have the ability to create a customized dashboard?
  • Any other tips/tricks on using the data?

 

Any information would be helpful!