HubSpot Ideas

Herman

Knowledge base possibility to add header/footer html code

Within the Page settings we can add header/footer html code for pages, blog,...

However for your Knowledge Base subdomain you get the message:

 

"Any changes you make won't be applied to your knowledge base pages"

 

We have a use case with a client for this and solved it messy by injecting the needed javascript validation code using GTM in the knowledge base (which is dirty as **bleep** and shouldn't be the case).

 

 

8 Replies
toricook
Top Contributor

Yes, this would be great. I was surprised to find that we couldn't use HubSpot's design templates to help build the knowledge base. It would be great to at least use our global design for our headers and footers.

 

Rachael-Fisher
Member

Completely agree, it would be great to have this option.

arlogilbert
Contributor

+1

 

We paid for ENTERPRISE service only to find out that the knowledgebase is less customizable than our existing product that is 10x cheaper (HelpScout).

 

So disappointing. Why have an entirely different system for knowledge bases? We care about our brand and want the KB to look and feel like the rest of the site.

MF-APP
Member

Yes, what others have said. We would really like our knowledge base to be on brand, and would at least like to be able to use our global header & footer...

froettgen
HubSpot Employee

+1

andrew123
Participant

Yes, it would be helpful to be able to add the same HTML to every knowledge base article at once.

 

We need to add a structured data script to every page, which at the moment means copying and pasting into the editor for each article.

RishavRem
Member

+1 I am also disappointed when we realized this after we migrated from HelpScout as we assumed this would be customizable.

sadadanwar
Member

+1 This feature is an abosolute requirement. There must be a way to add scripts to the Home page and category pages of Knowledge base to make it more local to the account. If scripts can be added to article pages, why not on the Home and category pages? We need to add a script to all pages to run a chat BOT for the knowledge base. It is a knowledge base and would benefit from a chatbot.