HubSpot Ideas

Knowledge base article should provide exclusion tags

Since tags on knowledge base articles were added, we are able to link contents that matches e.g. customer's submissions in chatflows. Will be interesting to have the same function in order to exclude articles that match this kind of tags.

2 Comentários
Jnix284
Participante de valor | Parceiro Diamante

this would really help with search results and related topics

danmoyle
Participante de valor | Parceiro Elite

Dope idea & a great feature fix to help Service Hub grow in functionality.