Knowledge Base reporting

[LiamW]

I would like the ability to report on Knowledgebase article creation in the reports section of HubSpot. Right now the Dashboard provides views over time and specific article views, but to see published articles, drafts, or archived articles you have to be in the Knowledgebase inside of Service Hub.

I also believe it would be beneficial to have the ability to show the other fields from "Insights" in the reporting dashboard (i.e. total searches, searches with no result, most searched terms).

Being able to see the data in a presentable dashboard is important for many reasons, but as organizations scale Knowledgebase reporting is as important as ticket reporting.

[Sarah-P]

I agree with all the requests in this post, do we have any movement or updates on additional reporting features for the KB? - Thanks

[AHenry74]

Being able to export reports so I can analyize traffic from different domains would be helpful.  The current tools are insufficient.

[SMcMurtrey]

Agreed thank you! We would like to find the articles which could be improved.

[hhiggins]

Hi everyone! My name is Hallie, and I'm an Associate Program Manager on our CXM Team here at HubSpot. I connected with our product team, and they confirmed that custom knowledge base reporting is not currently on the roadmap over the next couple of quarters. With that said, please continue to leave feedback around uses cases for this, because this could be revisited as current projects are completed. Thanks for your understanding! 🙂

[MNeustadtl]

+1

[esteeratliff]

Definitely need the KB as a datasource for Custom Reporting. Right now, I did find a workaround to monitor article creation. I go to the User Audit Logs, filter for Category = Content & SubCategory = Knowledge Base Article & Action = Creation & am able to export out a report to pivot in excel. 

[AC64]

The "Article Views Over Time" data on individual article pages isn't super helpful without exact "referring page" data. If an article suddenly gains traction without any other data pointing to a "why", then there is no helpful context behind the number shown on that dashboard. 

Also, +1 to increasing visibility into the helpful and unhelpful ratings. Again, it is useless data without seeing which customers or visitors left that feedback for follow-ups or account reviews. Additionally, I would like to see visitors gain the ability to leave written comments alongside their ratings, so actionable improvements can be made.