Knowledge Base Reporting By Contact and Company

[kldonahue]

Id like the ability to report on who is viewing the knowledge base articles and to what frequency so we can identify upsell opportunities. 

[kmcwhirter]

I second this request.  From my standpoint, it would help to identify training/coaching gaps from our customers.

Katie

[ACunnell]

This would be extemely useful. KB usage is such a key measure of client engagement I cannot understand why this isn't possible!

[SBarker72]

I would love this feature as it would assist us in comparing who viewed an article but still raised a support case.  That will help us identify gaps in the articles and content.

[HMiall]

This would be so helpful - cometimes customers have said they haven't seen any information on a certain topic, whereas we have published the information via Knowledge Base. Being able to see specific names at a customer account levelwould assist us here greatly.