The Service Hub Knowlege Base has a functionality to automatically add related articles to an article. It would be very useful to have a functionality to manually add related articles to a knowledge base article. In other words: When you edit an article, you can manually select related articles.
For our company this is important because for some articles we want to show certain related articles. So in a best case scenario, both features are combined: Related articles are automatically added, but there is an option to select certain articles that will be forced to show in related articles list.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.