Knowledge Base Article - Multiple Categories
It would be very useful to have the same article appear in different categories. I'm sure several use cases exist and many (if not most) users would find benefit from this. I have two simple use cases that we would benefit from but I'm sure that there are more out there.
The first use case that we organize content in two ways - by type of product and media type. We put all of our videos in one spot but would like to have those videos show up in applicable product categories as well.
The second case is we separate our Knowledge Base by the type of product. However, some articles would be applicable to more than one product so it would be nice to be able to multi-list it and have it show up in more than one spot.
In the current state, we have to either duplicate articles (and sometimes 3 or 4 times) or we have to choose the most applicable and hope our customers find it.
I did find this in the community and kudoed long ago but went to check on it and it wasn't in ideas so I decided to post it here.