HubSpot Ideas

david-perroud

Knowledge Base: Add extra fields for SEO meta-data

Our Knowledge Base is partially publicly available and indexed by Google. It features a lot of content both for existing customers but also potential customers (e.g. they wanna know in detail how to use the product before buying, or are googling for a specific issue that our product can solve). Therefore the Knowledge Base has SEO potential to increase traffic and leads.

 

However right now it is impossible to do advanced SEO optimisations for KB articles, as basic SEO meta-data fields are not available to edit specifically.

 

Please add (at least) the possibility to edit these for each page:

  • Page Title
  • Meta-Description

 

Furthermore these functions could be also useful in regards to SEO:

  • Possibility to redirect a KB page to another URL
  • Possibility to set the robot meta-tag at a page level: index / noindex

 

Thanks,

Actualizaciones de HubSpot
January 10, 2022 07:43 AM

Hi all (cc- @GenoFAB @LZitting ). This was originally moved to "In planning" last year. It had to be put on hold for a little bit while the engineering tackled some high priority product reliability work that came up. We are aiming to do this work (custom titles & meta descriptions on KB articles) in Q1 of this year- ideally late January or February. You will see an update from me as soon as a beta is available! Thank you for your patience here

August 23, 2021 09:43 AM

@MikeYak we are actively building these features and they one of our top priorities. We have a beta currently open that adds a "no-index" tag to Knowledge Base search results pages by default. If you send me a private message with your HubSpot portal ID, I will ungate it for this.

 

We have partially completed work for the other items (adding a custom title, meta description, and custom head HTML) to KB articles but they are not in beta yet. I expect they should be in beta in 1-2 months. 

Estado actualizado a: In Planning
August 04, 2021 11:57 AM

Hi all! I wanted to share this post on the Knowledge Base forum which has a related update: https://community.hubspot.com/t5/Knowledge-Base-Tool/Upcoming-HubSpot-will-no-index-KB-search-results-pages-by/td-p/472757 

We are beginning implementation of some of the changes mentioned in this post. Specifically, within the next few weeks, we are putting a setting into beta that allows you to add or remove a no-index tag from your Knowledge Base search results pages. We are going to have the no-index tag applied by default (more information on why can be found in my post above).

We are also going to be implementing other KB SEO enhancements after that setting rolls out: ability to add custom head HTML to artickes, ability to customize title, and ability to customize meta description

Best,

Amanda

Estado actualizado a: In Planning
May 07, 2021 09:13 AM

Hi everyone,

 

I am excited to share that the development work to add several more SEO fields (title, meta description, custom <head> HTML) to KB articles is actively underway!

 

If you're interested in getting early access to this new functionality once it's available, please reach out to @a_schumacher with your name, company email address, and the ID of a HubSpot portal that has Service Hub Professional or Enterprise. 

 

Best,

Lukas

Estado actualizado a: Being Reviewed
April 14, 2020 10:33 PM

Hello HubSpot Community,

 

Thank you, as always, for your continued feedback! It helps us build a great product.

 

We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value as possible to our customers. 

 

The request to be able to customize SEO meta-data fields for KB articles makes a lot of sense. Based on the comments and use cases you all have listed, we are reviewing this request and its feasibility against other priorities on our roadmap. At this time, I don’t have any details around timing or delivery, but thank you for the comments and votes on this post. We’re actively looking into what it would take to solve this problem.

49 Comentarios
sabrinaroussel
Miembro | Partner nivel Elite

Totally agree! Knowledge Base has a lot of SEO potential!

 

I would also like to request custom headers that would allow us to apply even more SEO markup and customization to Knowledge Base articles. Basically, it would be great to see a lot of the Blog features also available in Knowledge Base.

dtafleur
Miembro

Amen!

johnnyr209
Colaborador

Definitely need this!

daliboard
Miembro

It'd be great to see the majority of settings for blog articles implemented for knowledge base articles as well (metadata, OG tags, etc.). Please consider implementing this as soon as possible.

gonzblanco
Participante

Or put another way: please avoid, urgently, all the duplicated content issues that this tool is giving us

Estado actualizado a: Being Reviewed
lpleva
Equipo de producto de HubSpot

Hello HubSpot Community,

 

Thank you, as always, for your continued feedback! It helps us build a great product.

 

We are constantly evaluating and re-evaluating our priorities and roadmap to deliver as much value as possible to our customers. 

 

The request to be able to customize SEO meta-data fields for KB articles makes a lot of sense. Based on the comments and use cases you all have listed, we are reviewing this request and its feasibility against other priorities on our roadmap. At this time, I don’t have any details around timing or delivery, but thank you for the comments and votes on this post. We’re actively looking into what it would take to solve this problem.

Julia_Plytix
Participante

Yes, I agree too. It's necessary to optimize SEO in KB. 

goldiblocks
Miembro

 Hi Hubspot, we rely strongly on organic marketing in our industry and SEO for the knowledge base is a must as we share a lot of trading announcements to social media. ATM, we cannot compete with competitors who are using Zendesk and have meta data integrated into their platforms. 

 

Please consider SEO for the knowledge base as a high priority for your users. 

pokeefe
Miembro

I agree with this suggestion too and hope it's implemented.

TimD1
Participante

Same here! We definitly need the "noindex" option as we are using the KB also as a glossary which means thin content.

traveltimelouis
Miembro

I'm shocked a primarily inbound marketing company doesn't have this yet! Fingers crossed this can be added. 

KevinPalonés
Participante

It's important! 

JanaHap
Miembro

We have the same issue, we would like to edit meta tags for SEO. Would be great to have this feature in the future.

dirktolken
Miembro

This is driving me mad at the moment! We can optimise everything except KB articles! Big +1 on this feature.

Momo
Participante

Totally agree with this !

toricook
Colaborador líder

Yes, please! I think this will also help with delineating responsibilities between support and marketing teams for us. 

emilybrogan
Miembro

Can't echo the request louder. This is currently the biggest thorn in my side from a site health standpoint. 

sblochet
Miembro

Hi, I need it.

JavierM
Miembro

Yeah, I also need it. 
I don't want my KB pages to be indexed.
Is there a workaround while we wait for the final solution?

CReid
Miembro

I also require the ability to have a basic title and meta information on the main page of the KB.  With the ability at the least to include the company name or "site title" before the individual page titles:  Company Name - Article Title for example.  If you have any update or suggestions that would be great.