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Internal links in Documents


It would be amazing that the software recognize the links in a document.

In our proposals we have a PDF that we send to our customers, and into the document you can find links like: "Do you want know more? Click here".

Pressing here, the customers can be informed more about our services, and this links goes to our website.


Actually, the HubSpot software transform the PDF documents to an image, so this links is not available. 



HubSpot updates
32 Comentarios
Nuevo colaborador

This is 100% a must. Having a document that's designed out, but the linked areas are shifted over 200px is a bit embarassing and makes us look like we don't know what we're doing. 


Users and prospects have noted that they can't click the video links, and it's derailing conversations. 


At this point it's better to send over the regular PDF without using HubSpot docs so that I know the experience is what I intend. Emoticono triste 

Nuevo miembro

@TechSupport3 any information if this will be implemented?

Nuevo colaborador

Hi - I have been on to support about - the links are there just on a tiny hotspot.

Nuevo colaborador

Heck ya!   I mean this is an absolute disaster....  I have presentation .pdfs with links included and I have had people report to my client that those links don't work.  Hubspot has made me look like an amateur in front of my biggest client and it's frustrating as all get out.  I can't imagine how this isn't implemented.  Hubspot actually made my marketing WORSE by disabling the basic functionality people expect in .pdfs.


So frustrated...

Nuevo colaborador

If you use documents to send a .pdf, Hubspot actually disables any links in that document and makes you look like a fool to your clients.  It actually REMOVES basic functinality.


Sorry, but I don't like paying money to have Hubspot cripple my marketing materials.


Colaborador ocasional

Been 12 months of trying to use HubSpot. Still no effort to fix these major flaws. What is going on?!

Colaborador ocasional

It seems obvious that HubSpot does not care about its users. A real shame. 

Colaborador habitual

@derekdoubleyou, I wouldn't say that... Their product is the best on the market because they DO listen to users. Not sure why this one hasn't received any attention, but it's usually about prioritization of more critical ideas first.


I agree that this is a no-brainer. But perhaps they have a reason for it... Who knows...?

Colaborador ocasional

@orangepegs I guess I’m just frustrated that there has not been any action on this (which is fairly minor in the scheme of things) AND the fact that they have yet to roll out support for Firefox and I’m stuck using Chrome and its extension. 

Colaborador ocasional

The documents tool is not useful without clickable links. A regular browser lets you click on links in a PDF. But not Hubspot's preview window, where the only next steps to take are share or download. Many people view PDFs in their browser and nowhere else.

Nuevo colaborador

I 100% Agree. I really wish link-out in Hubspot Documents were accurately recognized. From what it looks like, hubspot is already halfway there. 

I recently created a PDF that contains a product video thumbnail which I converted to a link-out to our youtube video. When I uploaded the Document into hubspot, I noticed when I hovered over the video thumbnail, it did not recognize the link-out I created and you could not click on it to get to the video. This was a very dissapointing. 

Then I noticed a strange and random outline of a box to the left of the document. When I hovered over it, to my surprise it was the link-out to our product video on youtube. So it turns out hubspot did recoginize the link-out and it is in fact there, you can click on it and it does take you to the youtube video. The issue, the CTA to the video is not over the thumbnail where I originally placed it, instead it was thrown off to the side when uploaded into hubspot documents. 

Any solutions for this? 

Colaborador ocasional

yes please. Although they can get in touch if they are looking at the pdf on the HubSpot online document viewer easily enough, if they download the document they can't.