Posting on behalf of a customer. We are looking for a feature that should show a survey to the agent after a chat closes. A short survey would pop up in the conversation inbox (only visible to that agent internally) ,after the chat call has been closed to answer some questions such as:
1. was query resolved
2. type of query
3. type of customer
This information would not be visible to the customer and would be used for internal auditing. It needs to be a pop-up type of survey to ensure that the agent remembers to fill this in.
Yeah, like this example:
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