HubSpot Ideas

JacobHart

Integrate playbooks and tasks

We want our sales team to call specific contacts every month to do a 'health check' on the customer (ask questions to find out how the health of the account is doing), so we schedule recuring tasks.

To get the right questions answered we have created a playbook for them to follow.
However we want the playbook to apear in the scheduled task so they know that is what they are meant to do without needing to click out of the task then into the playbooks
HubSpot Updates
November 22, 2024 11:12 AM

Hi, I'm the Playbooks PM. This isn't possible in current Playbooks, but my team is actively exploring a new feature we're calling Process Guides for enforcing process in HubSpot. A big part of this feature will be how do you surface it to users, whether on the record, in a workspace, or perhaps through Tasks.  

 

We're gathering input from customers on what the top processes they care about are. Check out the loom linked in this survey to learn more about the product and help us out by filling out the survey by Dec 15th, 2024!

 

The survey is open to any HubSpot customer or prospect. Thanks in advance for the great feedback this community offers to us in Product at HubSpot! 

 

-Winnie, PM of Playbooks and Process Guides

 

cc: @JacobHart@ASzilvasi,  @EStamm, and @CKS_DK for your input into our survey. Your insights are much appreciated! 

9 Replies
Guigou182
Member

+1, looking at a similar feature. I'm looking at integrating a playbook in a task or workflow...

ASeurer
Member

+2, looking for an answer to this.

BStone687
Member

Same here.  Why wouldn't you be able to link a playbook to a task?

ARichards23
Member

We are trying to do this as well - the idea is that in our renewal pipeline we use automation for creating a task and want to direct to a playbook

CKS_DK
Member

Would be very useful - we are looking for a way to standardize follow-up calls to website form submissions. Linking a workflow triggered task to a Playbook would be a great way to do that. 

EStamm
Member

+1 Yes please! This would be great, especially for newer sales reps. 

lindahouben
Contributor | Elite Partner

Having the same issue atm. After a meeting the sales reps want to be linked to the playbook to record the correct information to the contact. 

ASzilvasi
Member

+1, looking to link playbook in a task created with a workflow. it would ensure clear communication if the playbook could be linked in the task.

WinnieHien
HubSpot Product Team

Hi, I'm the Playbooks PM. This isn't possible in current Playbooks, but my team is actively exploring a new feature we're calling Process Guides for enforcing process in HubSpot. A big part of this feature will be how do you surface it to users, whether on the record, in a workspace, or perhaps through Tasks.  

 

We're gathering input from customers on what the top processes they care about are. Check out the loom linked in this survey to learn more about the product and help us out by filling out the survey by Dec 15th, 2024!

 

The survey is open to any HubSpot customer or prospect. Thanks in advance for the great feedback this community offers to us in Product at HubSpot! 

 

-Winnie, PM of Playbooks and Process Guides

 

cc: @JacobHart@ASzilvasi,  @EStamm, and @CKS_DK for your input into our survey. Your insights are much appreciated!